Frequently Asked Questions

What do I do if I have questions about my loan?

Contact us either by phone or email, go to the Contact Us tab for more info.

What is my payoff?

Contact us to see exactly what your payoff is on your account, your most recent transaction balance is not your payoff, it may be very close but is not exactly your payoff.

Can I Make payments online?

Yes, you can make payments anytime online. We accept Visa and MasterCard payments through our website. You can elect to save payment information for future payments or make a one time payment. If you want us to use your new information to set up automatic payments, email us at informing us you want to set up automatic payments and authorize us to use your new information for those payments.

What is your phone number?

USA Service Finance's phone number is 270-247-3212 or toll free 1-866-289-1813 and is answered Monday through Friday, 8 AM to 5 PM central time.

Does USA Service Finance accept allotments?

Yes, allotments are still permitted for travel even after the changes in January 2015 and we do accept them. Email us at and ask for instructions to set up an allotment.

Does USA Service Finance send out a monthly statement?

Yes, we send a monthly statement to the email address you provided when you signed your contract. The monthly statement tells you the date and amount of the last payment we received, the amount past due, and the amount of your next payment and when it is due.

Does USA Service Finance send receipts?

USA Service Finance sends a monthly statement but does not send a receipt unless it is specifically requested.

I already have an account with USA Service Finance and want to take another trip, what do I need to do?

To book another trip, you will need to contact your travel finance agency directly and place a request. 1-866-582-9579 or 1-800-3405076

What if I have a question regarding my itinerary?

Any questions regarding your itinerary will have to be directed to the company which booked your flight. United Military Travel - 1-866-582-9579, Military Flight Travel - 1-800-340-5076 or Easy Military Travel - 1-877-500-2359